Contact
Get in touch
Problem with a download, question before buying, or an idea for something we should make.
Before you write
Most download problems are solved on the FAQ page, or by signing in to My Account where every purchase stays available permanently.
Buying a recommended product? If your question is about delivery, returns or a fault with a product you bought from another retailer, that retailer will resolve it far faster than we can — we never handled the order.
How to reach us
Email
support@screenfreefamily.in
The quickest way to reach us. Please include your order number if you have one.
Business details
ScreenFreeFamily is a brand operated by Nikhil Agarwal.
Registered address
130 RBC Road
Kolkata, West Bengal 700028
India
Telephone
We are a small business, not a call centre. If we miss your call, leave a message and we will ring back the same working day. Email usually reaches us faster.
Grievance officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Name: Nikhil Agarwal
Designation: Grievance Officer
Email: support@screenfreefamily.in
Telephone: +91 98312 53699
Address: 130 RBC Road, Kolkata, West Bengal 700028, India
If you have a complaint about anything you bought from us, write to the address above. We will acknowledge your complaint within 48 hours and aim to resolve it within seven working days, and in any case within one month of receiving it.
Response times
We answer email within one working day, and always within 48 hours. If you have not heard from us in that time, something has gone wrong — please write again, or ring.