Refund Policy

Last updated: 10 September 2026

ScreenFreeFamily sells digital products — activity books and printables delivered as PDF files. This policy explains when we will and will not refund a purchase.

It applies only to products we sell ourselves. Where we recommend a product from another retailer, you buy it from that retailer and their refund policy applies, not ours.

The short version

A digital file cannot be returned. Once it has been downloaded, it cannot be un-downloaded. So we do not refund because you changed your mind. We do refund in full, every time, when the fault is ours — a technical problem that stops you getting the file, the wrong product, or a payment taken twice.

The deadline: 7 days from the date of purchase

Refund requests must be submitted within 7 days from the date of purchase.

The 7-day period begins on the date you place your order — not the date you download the file, not the date you first open it, not the date the email arrives, not the date you notice a problem, and not the date you contact us. It runs from the date of purchase.

Requests submitted more than 7 days after the date of purchase are not eligible for a refund.

This is a deadline for reporting an eligible problem. It is not a 7-day change-of-mind guarantee.

When we will refund you in full

Within 7 days of the date of purchase, you are entitled to a full refund in these situations:

  • A technical problem prevents you downloading or accessing your product. Payment was taken but no download was made available, the download link did not work and we could not fix it, or the file is corrupt, will not open, or is incomplete.
  • You received the wrong product. If we deliver a different product from the one you purchased, we will send you the correct product or refund you in full — whichever you prefer.
  • You were charged more than once for the same order. We refund the duplicate charge.

These are technical, delivery and billing errors on our side. Tell us and we will put it right.

When we will not refund you

  • You changed your mind after buying.
  • You bought the product by mistake, or decided afterwards that you did not want it.
  • The product was not what you expected, but the description, age range, page count, paper size and format were stated accurately on the product page.
  • Your child did not enjoy it. We cannot guarantee taste.
  • You downloaded the file successfully and then decided not to use it.
  • You are unable to print it, or your own device cannot open a PDF file.
  • The request was submitted more than 7 days after the date of purchase.

How to request a refund

Email support@screenfreefamily.in within 7 days of the date of purchase, with your order number and a description of the problem. A screenshot helps if the file will not open.

We acknowledge every request within 48 hours. We aim to resolve refund requests within 7 working days, and will not exceed 30 days. These are our processing times — they do not extend the 7-day deadline for making the request.

How refunds are paid

Approved refunds are returned to the original payment method through Razorpay. Once we issue the refund, your bank or card issuer typically takes a further 5 to 7 working days to credit it. That part is outside our control.

We do not issue refunds as store credit, vouchers or to a different payment method.

What happens to your download after a refund

Refunding an order automatically revokes access to the file. The download link stops working and the product is removed from your account. If you have already saved the file, you are asked to delete your copy — you no longer hold a licence to use it.

Cancellations

Digital orders complete the moment payment succeeds and the download is issued, so there is no window in which an order can be cancelled before delivery. If payment succeeded but no download was issued, that is a failed delivery and is refunded in full under this policy.

Products we recommend but do not sell

Some products on this site are sold by other retailers. These are clearly marked “Recommended” and send you to the retailer to buy. We never take your payment for these, so we cannot refund them. Their returns policy applies.

Questions or complaints

Write to support@screenfreefamily.in. If you are not satisfied with the outcome, our grievance process and contact details are on the Contact page.